TERMS & CONDITIONS
All payments must be made in full, 4 weeks prior to training dates.
Payment will secure your place. All courses have limited delegate spaces available.
The Topmost Academy reserves the right to change course dates. Fees will be refunded only if a course is cancelled by The Topmost Academy. You will be notified in advance of any planning changes and an alternative date will be offered. We will not offer a refund if we need to change a date.
The Topmost Academy reserves the right to decline admission to any of its training courses.
The topmost academy accepts no liability for any loss of earnings or expenses incurred by you or any models should a course need to be cancelled or rearranged.
All courses once purchased are non-refundable, this includes booking fees. If you are unable to attend we will endeavour re book the course at a £25 administration fee, 4 weeks maximum notice will apply.
Courses can be cancelled four weeks in advance of a course. All cancellations must be made in writing to info@thetopmostacademy.com and will incur a 50% admin charge of the full price of the course. This is to cover the cost of finding models for the training day and staffing costs. Course booked within 4 weeks of the course date will not be refunded.
Delegates may choose to independently arrange insurance to provide indemnity against possible cancellation.
The Topmost Academy do not provide any cancellation insurance but recommends that you have your own insurance in place should a course be cancelled at last minute either by us or you.
All training is confirmed via email.
Course materials and certificates are supplied free of charge.
Complementary treatment is encouraged and offered on the training day, there is no reduction in price if this offer is not taken up.
Special offers will be released periodically and must be paid in full at time of booking.
The Topmost Academy takes full responsibility to check all pre-requisites prior to courses.
You must wear suitable clinic wear in the training academy at all times such as scrubs or a uniform and closed toe shoes. Denim and sportswear are not suitable to be worn. Long hair must be tied up, jewellery should be minimum and nails should be cut short.
You must bring ID with you such as passport or driving licence to your training course. You will not be permitted to train on the premises without it.
You may pay for your training course in one of two following ways:
Payment in full – you are required to pay the full price of your course prior to attending your training course. An order confirmation confirming your place will be sent within 24 hours of payment being received in full.
Payment scheme – you are required to pay a deposit for your course in order to secure your place on a course date. An order confirmation confirming your place will be sent within 24 hours of us receiving your deposit payment. We will then contact you to arrange your future payment dates for when additional payments can be taken by card payment over the phone (note we will allow a maximum of 2 payments for the balance).
Your course balance must be paid in full no later than 4 weeks prior to the course start date. It is the your responsibility to ensure that the balance is paid in full at least 4 weeks before the course date. Failure to do so may result in your course place being cancelled, re-listed for sale and any payment already made may be forfeited in line with our cancellation procedure.
The topmost academy does not issue refunds for Acts of God.
If the topmost academy chooses to cancel a course due to an Act of God then it is not liable for any loss resulting to the customer as a result of this cancelled course.
Whilst learning on premises at The Topmost Academy you will be covered by our group insurance policy.
You are responsible for ensuring you can gain appropriate insurance cover to work in your own country you wish to practice in. The Topmost Academy does not offer refunds if you find you are not able to gain appropriate insurance, or an insurer declines or terminates your insurance.
You are responsible for ensuring that you comply with statutory and legal obligations in the country that you practice in including but not limited to CQC, HIS, HIW.
If you arrive more that 15 minutes late for the start time of your course you may not be permitted into the course. No refund will be given and you will forfeit you place on the course.
All enquiries to education@thetopmostacademy.com
The Topmost Academy operates an “Open Door” policy, where delegates can reach out for support, or if necessary re-attend a training session free of charge within 2 weeks of original attendance if there is adequate space, otherwise 50% of original fee will be applicable.
You can contact The Topmost Academy in any one of the following ways:
By Email: education@thetopmostacademy.com
By post at St Patricks Street, Stafford, ST16 2PL, UK
In booking a training course with The Topmost Academy, you agree to us using any data you submit in order to process your order and for future marketing purposes by The Topmost academy Ltd.
Your details will not be transferred to any other third party without your written consent.
The Topmost Academy takes pride in the quality of its service and as such will try to resolve any complaints as quickly as possible.
Complaints about any aspect of The topmost Academy should be made in writing by emailing info@thetopmostacademy.com
Complaints received in writing will be acknowledged by return email or letter within one week of receipt.
The Topmost Academy does not offer refunds for training courses undertaken.